Showing posts with label Sigma. Show all posts
Showing posts with label Sigma. Show all posts

Wednesday, 18 September 2013

Sigma in Successful Lens Return Shocker

My Sigma 50mm lens has been returned, repaired. I have to say that Sigma's customer service has been rather good. 

I set the lens via Royal Mail and it was delivered to their facility at 10am the following morning, according to the parcel tracking information. By 2pm, I had an email from Sigma acknowledging receipt. A couple of hours later, I had a repair estimate and I sent the authority to proceed that evening, which they acknowledged the following morning.

Then things took at bit of dip. Ten days went by before I emailed for a progress update. Fair enough, they responded the next day and I now have the lens back in my possession. And I've been charged what was estimated. 

So all in all, its a thumbs up from me for Sigma: good comms, acceptable turn-round time, charges as estimated. 

Tuesday, 13 August 2013

Good News, Bad News

Good news first: I now have film in my MTL3. Not Tri-X - Ilford HP5 Plus 400 - but film none the less. I was wandering past a branch of Jessops, popped in and that was all they had. I've been taking some happy snaps so watch this space for news of the result - I haven't actually established that the camera is working yet.

The bad news: my Sigma 50mm macro lens has developed a fault. The focusing ring has jammed such that I can't focus any closer than 0.6 m, which is pretty useless for a macro lens. A return to works job, I'm afraid and no more flower images in the meantime.

Oh well. The summer garden is almost over and I do have a fair few images backed up which will hopefully tide me over until my lens is fixed.