My Sigma 50mm lens has been returned, repaired. I have to say that Sigma's customer service has been rather good.
I set the lens via Royal Mail and it was delivered to their facility at 10am the following morning, according to the parcel tracking information. By 2pm, I had an email from Sigma acknowledging receipt. A couple of hours later, I had a repair estimate and I sent the authority to proceed that evening, which they acknowledged the following morning.
Then things took at bit of dip. Ten days went by before I emailed for a progress update. Fair enough, they responded the next day and I now have the lens back in my possession. And I've been charged what was estimated.
So all in all, its a thumbs up from me for Sigma: good comms, acceptable turn-round time, charges as estimated.
I set the lens via Royal Mail and it was delivered to their facility at 10am the following morning, according to the parcel tracking information. By 2pm, I had an email from Sigma acknowledging receipt. A couple of hours later, I had a repair estimate and I sent the authority to proceed that evening, which they acknowledged the following morning.
Then things took at bit of dip. Ten days went by before I emailed for a progress update. Fair enough, they responded the next day and I now have the lens back in my possession. And I've been charged what was estimated.
So all in all, its a thumbs up from me for Sigma: good comms, acceptable turn-round time, charges as estimated.
